A while back I posted a podcast with Steve Burge of Tillamook where he talked about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes.
Since the story was a great example of tackling a process documentation effort that involved the whole org, rather than just IT, we decided to turn it into a webinar. We worked with ModernAnalyst.com and created a 35 minute webinar which you can check out here (you can also check out the slides below).
What the webinar’s about
Steve talks through the slides for about 25 minutes and then fields questions for about 10. Here are some of the topics he discusses:
How he built a core team where IT was in the minority and the majority of the members came from the business side.
How the team decided where to begin
How they involved over 150 people, from all over the company, to help detail the processes and how by doing so it helped eliminate silos and highlight “white spaces.”
If you’re not familiar with the name, Tillamook is a 99 year-old cooperative made up of over 150 dairies that produces high-end dairy products. The award-winning cooperative, officially named the Tillamook County Creamery Association, is located up in the north west corner of Oregon.
Until recently, processes were passed down from artisan to artisan in the form of what Steve Burge, who runs TIllamooks’ Business Process Management Office, jokingly refers to as “tribal knowledge.”
There’s a new Sheriff in town and he’s a fan of BPM
When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market. It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.
A while back I posted a podcast with Steve Burge of Tillamook where he talked about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes.
Posted by Barton George 
