Since the story was a great example of tackling a process documentation effort that involved the whole org, rather than just IT, we decided to turn it into a webinar.  We worked with ModernAnalyst.com and created a 35 minute webinar which you can check out here (you can also check out the slides below).

What the webinar’s about

Steve talks through the slides for about 25 minutes and then fields questions for about 10.  Here are some of the topics he discusses:

• How he built a core team where IT was in the minority and the majority of the members came from the business side.
• How the team decided where to begin
• How they involved over 150 people, from all over the company, to help detail the processes and how by doing so it helped eliminate silos and highlight “white spaces.”
• How this effort led to a “new” view of BPM.

Pau for now…

Until recently, processes were passed down from artisan to artisan in the form of what Steve Burge, who runs TIllamooks’ Business Process Management Office, jokingly refers to as “tribal knowledge.”

There’s a new Sheriff in town and he’s a fan of BPM

When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market.  It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.

>> My Interview with Steve (7:06) : Listen (mp3) Listen (ogg)

Some of the topics we tackle:

• How Steve built a core team where IT was in the minority and the majority of the members came from the business side.
• How the team decided where to begin.
• Why they decided to abandon Visio and cocktail napkins for Blueprint and the value they saw in a hosted application.
• How they involved over 150 people, from all over the company, to help detail the processes
• How they got process owners from the business to own execution after the initial documentation effort.

Pau for now…